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Privacy Policy:

Last updated: Sat, 15 Nov, 2025

1. Introduction

Review5 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website, services, and platforms (“Services”).

By using Review5, you agree to the practices described in this Policy.

This Policy complies with the Protection of Personal Information Act (POPIA) and follows global privacy standards.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

  • Name and surname

  • Contact details (email, phone number)

  • Business details

  • Billing and payment information

  • Written communications with us

  • Account login credentials

2.2 Automatically Collected Information

When you visit our website or use our Services, we may collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data

  • Usage patterns (pages visited, time spent, clicks, interactions)

2.3 Information from Reviewers

For individuals who participate as reviewers:

  • Basic profile information

  • Product/service experience information

  • Review content

  • Proof of engagement (e.g., purchase, visit, test experience)

We do not collect sensitive information unless legally required or voluntarily provided.

3. How We Use Your Information

We may use your information to:

  • Provide and maintain our Services

  • Verify businesses and reviewers

  • Deliver authentic, human-written reviews

  • Manage payments, billing, and accounts

  • Communicate with you (support, updates, notifications)

  • Improve website performance and user experience

  • Enforce terms, prevent fraud, and ensure platform security

  • Comply with legal or regulatory obligations

We do not sell personal data to third parties.

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

  • Your consent

  • Contractual necessity (e.g., providing services you purchase)

  • Legitimate interests (fraud prevention, quality improvement)

  • Legal obligations (tax, authorities, regulatory compliance)

5. Sharing Your Information

We may share information with:

  • Service providers assisting with hosting, analytics, payments

  • Review participants (only where necessary for verification)

  • Legal authorities when required by law

  • Google or similar platforms when reviews are submitted externally

We ensure all third-party providers maintain appropriate privacy and security measures.

We do not share personal information for advertising purposes without consent.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance usability

  • Improve website performance

  • Analyse traffic and user behaviour

  • Personalise content

You can adjust cookie settings in your browser at any time.

7. Data Security

We use reasonable technical and organisational measures to protect your data, including:

  • Encrypted data storage

  • Secure servers

  • Access controls

  • Monitoring for potential vulnerabilities

However, no online system is 100% secure; you use the platform at your own risk.

8. Data Retention

We retain personal information only as long as:

  • Necessary for service delivery

  • Required by law

  • Needed for legitimate business interests

Review content may remain visible publicly or internally after account closure unless removal is requested and legally permitted.

9. Your Rights (POPIA)

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion where legally allowed

  • Object to certain types of processing

  • Withdraw consent at any time

  • Submit a complaint to the Information Regulator

Requests can be made via our contact details below.

10. International Transfers

If any data is processed outside South Africa, we ensure:

  • Adequate protection is in place

  • Contractual safeguards are used

  • Transfers comply with POPIA

11. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

If data has been unintentionally collected, we will delete it upon request.

12. Changes to This Policy

We may update this Privacy Policy occasionally.
Changes take effect once posted on our website.
Continued use of our Services signifies acceptance of the updated Policy.

13. Contact Us

For any privacy-related questions, access requests, or concerns, please contact:

Review5 – Privacy Officer
Email: info@googlereviews.shop 
Website: https://googlereviews.shop/
Location: JHB, South Africa